Terms of service

Terms of Service

Overview

This website is operated by Silk Theory. Throughout the site, the terms “we”, “us” and “our” refer to Silk Theory.

By visiting our website and/or purchasing something from us, you agree to these Terms of Service and any additional policies referenced on our website, including our Shipping Policy, Return & Refund Policy and Privacy Policy.

Please read these Terms carefully before using our website or placing an order.

Online Store Terms

By using this website, you confirm that you are legally capable of entering into a binding agreement in your jurisdiction or have the permission of a parent or legal guardian where required.

You must not use our products or website for any unlawful or unauthorised purpose.

Products & Product Information

We make reasonable efforts to display and describe our products as accurately as possible. However, colours and appearance may vary slightly depending on your screen, device or product manufacturing variations.

We reserve the right to modify or discontinue products and to limit quantities available for purchase where reasonably necessary.

Product instructions, warnings and safety information supplied with our products should be read and followed before use.

Pricing & Payment

Prices displayed on our website are shown in the applicable currency and may change from time to time.

Any applicable shipping charges, taxes or other fees will be displayed at checkout where applicable.

We reserve the right to correct genuine pricing, description or availability errors. If an error affects an order you have already placed, we will contact you where appropriate before proceeding.

Orders

Placing an order does not necessarily mean that we have accepted it.

We reserve the right to cancel or refuse an order where reasonably necessary, including in cases of suspected fraud, payment issues, incorrect pricing, stock availability or an inability to fulfil the order.

If we cancel an order after payment has been successfully processed, any amount owed will be refunded to the original payment method.

Shipping & Delivery

Shipping, processing, tracking and delivery information is outlined in our Shipping Policy.

Delivery estimates are not guaranteed and may be affected by circumstances outside our reasonable control, including carrier delays, customs processing and other logistical disruptions.

Returns & Refunds

Returns, refunds, damaged items and faulty products are handled in accordance with our Return & Refund Policy and applicable consumer protection laws.

Nothing in these Terms excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded, including applicable rights under the Australian Consumer Law.

Personal Information

Your submission of personal information through our store is governed by our Privacy Policy.

Third-Party Services

Our website may use third-party services to provide functions such as payment processing, shipping, analytics and other ecommerce services.

Your use of certain third-party services may also be subject to the relevant provider's terms and policies.

Intellectual Property

Unless otherwise stated, the content and branding appearing on this website, including the Silk Theory name, text, graphics and original website content, may not be reproduced, distributed or used for commercial purposes without permission where protected by applicable intellectual property laws.

Prohibited Uses

You must not misuse this website, attempt to interfere with its security or operation, submit malicious code, engage in fraudulent activity or use the website in violation of applicable law.

We may restrict access to our services where necessary to protect our business, customers or website.

Disclaimer & Liability

We aim to provide accurate information and reliable services, but we do not guarantee that access to our website will always be uninterrupted or error-free.

To the maximum extent permitted by law, Silk Theory will not be liable for losses that are not reasonably foreseeable or that result from circumstances outside our reasonable control.

Nothing in this section limits liability or consumer rights where doing so would be prohibited by law.